State Farm® Insurance Agent Phyllis Nichols

"Phyllis and her crew have been responsive and helpful throughout our business relationship There is always a person available to help"

"Great customer service! Always fast whenever I need to make any changes to my policy. Highly recommend Gena."

"Any time I call in to either change something or add something Phyllis and her team are always so helpful and make sure we understand everything that we are doing."

"Wroking with Gena Patton has been a very positive experience! She is very knowledgeable and always responsive. Highly recommend"

"Wonderful company. My mom has been with Phillis for many decades! Fantastic people!"

"Phyllis and her team are amazing! Claims are settled fast and she works very hard to make sure you have coverage on a budget!"

"I have been a long, long time customer of Phyllis’s and recommend her agency for personal, quality, adaptable, professional . . . you name it . . . service. We have been through roof replacement, municipal bond investment, and changing dates on car coverage as she and Gena offered to save me money whileI am living out of the country for long periods of time and don’t need complete car coverage. There is no other in Columbia, Missouri. Run, don’t walk if you need insurance!"

"Phyllis will go to bat for you every time."

"⭐⭐⭐⭐⭐

I cannot say enough wonderful things about Gena Patton at State Farm in Columbia, Missouri! Gena has been an absolute gem to work with for all of my insurance needs, including my home, vehicles, and life insurance.

What truly sets Gena apart is her genuine kindness, professionalism, and unwavering commitment to taking care of her customers. Her pleasant nature, goodwill, and willingness to go above and beyond make every interaction a positive experience. She has a way of making you feel like more than just another policyholder.

I have referred dozens of friends, family members, and acquaintances to this agency, and Gena is the reason why. When you find someone who combines exceptional customer service with such genuine care for others, you want everyone you know to experience it!

Gena is a tremendous asset to State Farm, and I couldn’t recommend her more highly. Thank you, Gena, for consistently providing the kind of service that earns both trust and loyalty!"

"Phyllis Nichols and her team are communicative, caring and a great group to work with on your personal and investment insurance needs."

"Phyllis is great! Provides first class service and researches options to ensure we have the coverage we need at a good price."

"A huge thank you to Phyllis and her entire office for taking care of my insurance for over 20 years. Every one of the ladies has always been so kind, helpful, and genuinely caring. They’ve never made me feel like just another customer, they’ve treated me like family. I’m incredibly grateful for all of them and the outstanding service they’ve provided over the years. You ladies are truly the best!"

"Phyliss has been taken care of our insurance needs for years"

"Matt's always courteous and prompt with his responses. Always a pleasure to communicate with a true professional.....and Mizzou fan! MIZ-ZOU!"

"Gena has been amazing to work with. I have been with Phyllis Nichols office for over 20 years. Everyone I come into contact with has always been professional and friendly and easy to work with. They are an amazing group and I am happy to be a customer!"

"Matt was fantastic. Made the whole process simple and great service!"

"Simply outstanding. I have been a State Farm customer for many years and was new to this market. Phyllis and her team went above and beyond in, not only transitioning my accounts, but making me feel welcome in the community. Their support did not end with the close of business. We have since moved to another market and my new State Farm team here is BIG SHOES to fill! We will miss them terribly."

"Service, pricing, products, and willingness to help in any way is always top notch."

"Always exceptional service with all of the staff here!"

"Phyllis goes above and beyond. Look no further for any of your insurance needs. She is kind, efficient, and personable. We’ve been so impressed with her and the company. Thank you, Phyllis."

"Phyllis and Gena are amazing! They made the transition seamless.
They are very knowledgeable and have answered all of our questions in a prompt manner. We appreciate if Phyllis does not know the answer she will find out and keep us informed and updated on progress with our policies. We highly recommend Phyllis and Gena!!"

"Matt did a terrific job with my questions. Very timely with his return responses on email. Friendly, like talking to a brother, very patient and knowledgeable."

"Phyllis and her staff are amazing! They are always prompt, knowledgeable, and incredibly helpful whenever I have questions or concerns. I’m so grateful for the way they have always taken care of me. I highly recommend Phyllis and her team!"

"When it comes to responsiveness and making sure I'm comfortable with any insurance questions, Phyllis is wonderful. Being from the Chicagoland area with a daughter who goes to college in Missouri, Phyllis made it easy to get renters insurance for her. When my daughter graduated from college and decided to stay in Missouri, Phyllis helped her with auto insurance as well. If there are any questions, we are able to get answers quickly. It sets me at ease knowing my daughter has the "what if's" taken care of. I highly recommend Phyllis Nichols State Farm."

"Phyllis Nichols and her team are simply the best. I’ve been extremely impressed with how helpful, responsive, and genuinely caring they are. They don’t just sell insurance—they take the time to understand your needs and make sure you’re properly protected.

Phyllis personally takes an active interest in my situation and consistently makes sure I have the right coverage in place. She is also a tireless advocate for her clients and is always willing to go the extra mile when it matters.

Her decades of experience, deep roots in the Columbia community, and commitment to her clients set her apart. I have complete confidence knowing Phyllis is looking out for my best interests.

**Without question, Phyllis Nichols is the best insurance agent in the state—bar none.** I couldn’t recommend her and her staff more highly!"