State Farm® Insurance Agent Phyllis Nichols
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Stevens
March 17, 2026
5
out of
5
rating by Lisa Stevens
"Great agency; great agent!"
We responded:
"Lisa: Thank you so much for the great review! My team and I strive to provide the best customer service possible. We are here to answer any questions you may have about your insurance coverage. We truly appreciate your business!"
Jordan Rowles
March 15, 2026
5
out of
5
rating by Jordan Rowles
"Phyllis and her staff have been so wonderful to interact with! They are always so kind, friendly, and professional. Also love the support they offer for the community. A fantastic business!"
We responded:
"Hi Jordan: Thank you for the nice review! My team and I always strive to provide the best customer service possible and are here to answer any questions you may have about your insurance coverage. We truly appreciate your business! "
Alexa
March 14, 2026
5
out of
5
rating by Alexa
"Phyllis was so helpful and fast to take care of us, thank you so much so grateful!"
We responded:
"Hi Alexa: Thank you for your kind review. My team and I strive to give the best customer service possible. If you ever have any questions regarding your coverage, please feel free to contact us. We appreciate your business!"
Cindy Lekar
March 10, 2026
5
out of
5
rating by Cindy Lekar
"Phylis’ team always answer questions thoroughly and keeps me informed and up to date on my policies. My hail damage claim was swiftly and satisfactorily taken care of. Great job State Farm!"
We responded:
"Thank you, Cindy! We appreciate your kind review. My team and I pride ourselves on exceptional customer service and want to make sure you understand your coverage. We are here when you need us."
Sharon Wilson
March 10, 2026
5
out of
5
rating by Sharon Wilson
"I recently purchased a new car and checked with State Farm for a quote on rates. They were quick to get back to me and Susan provided me with the information I requested. She was very kind, courteous and helpful. Not only have I decided to ensure my new car with State Farm, but also my Mom's car and our home. I appreciate good customer service, and Susan has certainly provided such. I would highly recommend Susan for your insurance needs."
We responded:
"Sharon: Thank you for your 5-Star review. My team and I pride ourselves on great customer service and happy you had a good experience with Susan and our office. Please do not hesitate to reach out to us if you ever have any questions regarding your coverage. We truly appreciate your business! "
Rocio Sanchez
March 7, 2026
5
out of
5
rating by Rocio Sanchez
"After our home insurance caused our mortgage payment to go up by $800, we started looking for new coverage. No one could match our current coverage like State Farm. Phyllis Nichols and one of her agents provided us with different options to fit our needs and budget. Questions were answered in a timely manner. Thank you for making our search so smooth and less stressful. State Farm for the win!"
We responded:
"Thank you for your review! We try to help our customers find what best fits their needs and budget; their own personal price plan while providing the best customer service possible. We truly appreciate your business!"
Katya Medina
March 6, 2026
5
out of
5
rating by Katya Medina
"10/10 Experience. Mathew is super professional and guided me through all my questions and concerns. Give him all your business!!"
We responded:
"Thank you for your review. My whole team and I try to make buying insurance as easy and pleasurable as possible. We want to help our customers understand their coverage and what fits them best. We appreciate your business! "
Fernando Sanchez
March 6, 2026
5
out of
5
rating by Fernando Sanchez
"Phyllis and her team really came in clutch when we needed a better rate than what we had for our bundled insurance. They were incredibly helpful and made the process easy. I definitely recommend them for taking care of all your insurance needs."
We responded:
"Thank you for your review and kind words. We are happy you were satisfied with your experience with our office. My team and I try to provide the best customer service possible. We appreciate your business!"
Daniel Flores
March 6, 2026
5
out of
5
rating by Daniel Flores
"Great experience with this State Farm office. The team is very professional, friendly, and always willing to help answer questions. They took the time to explain my coverage and helped me find the best policy for my needs. Customer service is excellent and they respond quickly whenever I need assistance. I highly recommend this office to anyone looking for reliable insurance and great support"
We responded:
"Hi Daniel: We truly appreciate your business and kind words. My team and I strive to give our customers the best experience possible when it comes to insuring what matters most to them. "
Raul Flores
March 6, 2026
5
out of
5
rating by Raul Flores
"Great service and very helpful team. They made the process quick and easy, answered all my questions, and helped me find the right coverage. Highly recommend! ⭐"
We responded:
"Thank you, Raul for your great review. My team and I try to help our customers understand their insurance coverage and are here to answer any questions. We truly appreciate your business!"
Arjey Bien
March 6, 2026
5
out of
5
rating by Arjey Bien
"Matt was extremely helpful and knowledgeable. One of the best decisions I’ve ever made."
We responded:
"Thank you for the great review! My team and I strive to provide the best customer service possible. We want to help you understand your coverage and what you are paying for. We appreciate your business!"
Pegi Phillips-Sapp
February 27, 2026
5
out of
5
rating by Pegi Phillips-Sapp
"I can’t say enough good things about Phyllis and all she did to help is obtain new insurance."
We responded:
"Pegi: Thank you for the kind review. Me and my team strive to make sure our customers understand their coverage and are satisfied with the service we provide. Thank you for your business! It is truly appreciated! "
Reggie Kinser
February 24, 2026
5
out of
5
rating by Reggie Kinser
"Gena was very helpful when reviewing our policy and helping out with our rates."
We responded:
"Reggie: Thank you so much for the great review! My team and I strive to help our customers understand their coverages and what they are paying for. We are here to answer any questions. We truly appreciate your continued business!"
Levi Coolley
February 18, 2026
5
out of
5
rating by Levi Coolley
"Gina always responds quick and takes good care of me. Thank you for all your hard work."
We responded:
"Levi: Thank you for your 5-Star review! My team and I strive to answer any questions you may have, take care of any changes and provide the best customer service possible. We are blessed to have a great team in place to take care of our customers. Thank you for your business! "
Bonita Baer
February 18, 2026
5
out of
5
rating by Bonita Baer
"I’ve been so pleased with Phyllis Nichols and her office! I’ve been working with Matt who is extraordinary. He goes above and beyond in answering questions and working with me to get the best possible policy. I’m so grateful."
We responded:
"Bonita: Thank you for your 5-Star review. My team and I strive to give the best possible customer service possible and try to make sure our customers understand their insurance policies. We appreciate your business!"
Heather Croy
February 17, 2026
5
out of
5
rating by Heather Croy
"Phyllis Nichols and her staff are always willing to go above and beyond to help with our needs. They are friendly and communicate with every step they are doing."
We responded:
"Hi Heather! Thank you for the great review. My team and I strive to give the best service possible and keep you informed every step of the way. We truly appreciate your business!"
Jeremy Anderson
February 17, 2026
5
out of
5
rating by Jeremy Anderson
"The absolute best in the business. Phyllis is absolutely the most caring person. If you need anything they have your best interest. I recommend this group over anyone."
We responded:
"Jeremy - Thank you for the great review! My team and I try to keep our customer's best interest in mind when developing an insurance plan to fit their needs. We truly appreciate your business and are here if you ever have any questions regarding your coverages. "
R.R. Underground
January 2, 2026
5
out of
5
rating by R.R. Underground
"Best in town"
We responded:
"Thank you for the great review! My team and I work hard to determine the best coverage to fit the needs of our customers and to provide the best customer service we can. We appreciate your business!!! "
kylan lew
August 22, 2025
5
out of
5
rating by kylan lew
"I had a great experience! JoAnn helped me solve all the problems that I had! 10/10."
We responded:
"Kylan: Thank you for your kind review. We are blessed to have JoAnn as part of our team. Her vast experience with claims is invaluable. My team and I pride ourselves on great customer experience. We appreciate your continued business."
Sarah Jackson
August 28, 2024
5
out of
5
rating by Sarah Jackson
"I am beyond aggravated. I purchased auto and renters through Phyllis. I get a cancellation notice that I have basically a week to find insurance for something that happened over 3 years ago and was clearly on my app and mvr. I didn’t even receive a phone call or email! Some service this is…..this is like approving a renter having them sign a lease and move in and evict them a month later for something with a previous landlord. I am baffled. If what was on my mvr wasn’t allowed then why be so quick to take my money and issue a policy? I have emailed Phyllis about this as well. I will be expecting a prorated refund TOMORROW since you guys are so quick to send out a cancellation notice without a phone call or an email. Gross. Purchase your insurance elsewhere Update I spoke with the Gena and the underwriting department did reinstate with no lapse in coverage. They did have good communication with me. They didn’t receive the notice prior and it was a glitch in underwriting and the quoting system. It was trying to show my incident happened twice in one month! Haha if that was the case I wouldn’t insure me either! I was quick to be upset and panicked, but their office fought for me and I was very impressed."
We responded:
"Sarah: I am sorry this has happened to you. I did not see a cancellation notice or I would have contacted you before you received it from State Farm corporate. My office tries to provide the best service possible and hold ourselves to a higher standard. We are human, however, and sometimes things do fall through the cracks. State Farm corporate handles the processing of applications and refunds. When you completed the quote online and submitted the application through our office, it was accepted. When the application got to the underwriting phase, that is when your MVR kicked it back with a cancellation, even though the major violation was disclosed previously. Usually, if there is a major violation, tickets or multiple accidents the system kicks it back to us as ineligible-in your case it did not. Again, I truly apologize for this situation and any inconvenience this may have caused you. "
Freddie Harrison
July 30, 2024
5
out of
5
rating by Freddie Harrison
"Top quality team providing top quality customer service!"
We responded:
"Thank you so much for this great review! My team and I strive to provide the best customer service possible. Your business is truly appreciated!"
Greg Elbel
May 31, 2024
5
out of
5
rating by Greg Elbel
"Best state farm folks around! They are all amazing people and are always willing to help me out with any of my requests. They are very kind and friendly when you speak with them! Keep up the great work! Give them a call, you'll certainly be glad you did."
We responded:
"Greg, thank you so much for the nice review! My team and I always try to provide the best customer service possible. If you ever have any questions regarding your insurance coverage, please do not hesitate to reach out. We truly appreciate your business!"
Susan Hardy-Mills
May 28, 2024
5
out of
5
rating by Susan Hardy-Mills
"Always there for you!!"
We responded:
"Susan, thank you for your 5-star review! Your business means a lot to us and my team and I strive to give the best customer service possible. We appreciate you! "
Anthony Rudkin
May 2, 2024
5
out of
5
rating by Anthony Rudkin
"Awesome local agent! Would not go anywhere else."
We responded:
"Anthony, thanks you for the great review! My team and I try very hard to provide the best service possible. We appreciate you choosing State Farm and the Phyllis Nichols State Farm Agency for your insurance needs. "
Larry Collins
April 22, 2024
4
out of
5
rating by Larry Collins
"Both Phyllis and her staff have been efficient and easy to work with."
We responded:
"Thank you, Larry for the nice review. My team and I always strive to provide the best customer service possible in an efficient manner. We truly appreciate your business! "