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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bobbie Dorean Hurtubise

September 11, 2026

5  out of  5
rating by Bobbie Dorean Hurtubise
"Matt did a terrific job with my questions. Very timely with his return responses on email. Friendly, like talking to a brother, very patient and knowledgeable."
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steph borklund

September 11, 2026

5  out of  5
rating by steph borklund
"Phyllis and her staff are amazing! They are always prompt, knowledgeable, and incredibly helpful whenever I have questions or concerns. I’m so grateful for the way they have always taken care of me. I highly recommend Phyllis and her team!"
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Henry Gonzalez

September 9, 2026

5  out of  5
rating by Henry Gonzalez
"When it comes to responsiveness and making sure I'm comfortable with any insurance questions, Phyllis is wonderful. Being from the Chicagoland area with a daughter who goes to college in Missouri, Phyllis made it easy to get renters insurance for her. When my daughter graduated from college and decided to stay in Missouri, Phyllis helped her with auto insurance as well. If there are any questions, we are able to get answers quickly. It sets me at ease knowing my daughter has the "what if's" taken care of. I highly recommend Phyllis Nichols State Farm."
We responded:
"Henry: Thank you for the wonderful review. I am happy my team and I answered your questions quickly and put your mind at ease. With you being in Chicagoland, we are here for your daughter if she should need us. Thanks for trusting us with your business!"
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Tyler Rambis

September 8, 2026

5  out of  5
rating by Tyler Rambis
"Phyllis Nichols and her team are simply the best. I’ve been extremely impressed with how helpful, responsive, and genuinely caring they are. They don’t just sell insurance—they take the time to understand your needs and make sure you’re properly protected.

Phyllis personally takes an active interest in my situation and consistently makes sure I have the right coverage in place. She is also a tireless advocate for her clients and is always willing to go the extra mile when it matters.

Her decades of experience, deep roots in the Columbia community, and commitment to her clients set her apart. I have complete confidence knowing Phyllis is looking out for my best interests.

**Without question, Phyllis Nichols is the best insurance agent in the state—bar none.** I couldn’t recommend her and her staff more highly!"
We responded:
"Thank you so much for the kind words, Tyler! We truly appreciate your loyalty over the years. Going above and beyond for our clients is always our goal. If there is anything you need, don't hesitate to reach out. We are always here for you!"
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Robert Esse

September 6, 2026

5  out of  5
rating by Robert Esse
"Matt's always courteous and prompt with his responses. Always a pleasure to communicate with a true professional.....and Mizzou fan! MIZ-ZOU!"
We responded:
"Thank you for the great review, Robert. My entire team and I strive to provide the best customer experience possible, and we are all MIZZOU fans in this office! Happy to be here and local - not a 1-800 number. GO TIGERS!!! M-I-Z"
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Robert Fleming

September 5, 2026

5  out of  5
rating by Robert Fleming
"Our church had some questions about coverage and Phyllis was super helpful, setting up a time to discuss, and prompt investigation and response. Highly recommend her as the type of agent you want when you have questions!"
We responded:
"Robert, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out. "
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Beau Baehman

September 2, 2026

5  out of  5
rating by Beau Baehman
"Attention to details is what I love about Phyllis, but also she is always AVAILABLE which is fantastic. She’s there when I need her!"
We responded:
"Beau: We appreciate you taking the time to leave a review. My team and I work very hard to make sure our customers are taken care of.
"
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Cleo Samudzi

September 1, 2026

5  out of  5
rating by Cleo Samudzi
"Phyllis and her team are pleasant to work with. They are on top of everything. They are professional and knowledgeable."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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clesiemo

August 31, 2026

5  out of  5
rating by clesiemo
"Quick and easy to get insurance in place. Switched from another carrier and saved me a substantial amount of money! Thank you!"
We responded:
" Jim - Your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come!
"
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Daniel Obrien

August 31, 2026

5  out of  5
rating by Daniel Obrien
"Always fast and efficient service."
We responded:
"Daniel, we appreciate the 5-star review so much! Let us know anytime how we can help! Thank you for your continued business!"
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Nell Diehl

August 31, 2026

5  out of  5
rating by Nell Diehl
"Always quick to respond and any research they do for a client is accurate."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thank You!"
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Tami Benus

August 28, 2026

5  out of  5
rating by Tami Benus
"Phyllis and her team are the best -- answer your questions and make sure you udnerstand what insurance you need"
We responded:
"We appreciate your review, Tami. We are so happy that you had such a wonderful experience with the State Farm Agent Phyllis Nichols Team here in Columbia!"
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Unchained Melodies Dog Rescue

August 28, 2026

5  out of  5
rating by Unchained Melodies Dog Rescue
"Unchained Melodies has their vehicle insurance through Phyllis Nichols - State Farm Insurance. This vehicle carries precious cargo with four paws. Phyllis and her team are the best to deal with every flat tire, cracked windshield or even when stuck in the mud! We would not trust our vehicle insurance to anyone else!"
We responded:
"Thank you for the 5-star review! We greatly appreciate your business and are always here to help with all your auto, home & life insurance needs."
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Steve litwiller

August 27, 2026

5  out of  5
rating by Steve litwiller
"Phyllis Nichols and her staff do great work. They were so helpful to my Mom and Dad with their policies and went the extra mile with us with all our insurance issues. This office did a wonderful job of following up and making sure that we were satisfied with State Farm. Good staff and great office that cares."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!
"
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Michael Tucker

August 26, 2026

5  out of  5
rating by Michael Tucker
"Phyllis Nichols and her team are fantastic! They always take the time to explain my policy options and make sure I get the best coverage without any pressure. Customer service like this is hard to find! Highly Recommended!"
We responded:
"Thank you for your feedback, Michael! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks again!"
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Kathy Welsh

August 26, 2026

5  out of  5
rating by Kathy Welsh
"Phyllis and staff are great! Always answers our questions promptly and so helpful with our needs."
We responded:
"Kathy, thanks so much for the amazing review. We greatly appreciate your business, and are always here to help with all your auto, home & life insurance needs."
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Peggy Wade

August 25, 2026

5  out of  5
rating by Peggy Wade
"Excellent service"
We responded:
"Peggy-We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thank You!"
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Diane Patrick

August 20, 2026

5  out of  5
rating by Diane Patrick
"Gena has been amazing to work with. I have been with Phyllis Nichols office for over 20 years. Everyone I come into contact with has always been professional and friendly and easy to work with. They are an amazing group and I am happy to be a customer!"
We responded:
"Diane, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! "
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Brenda Lee

August 19, 2026

5  out of  5
rating by Brenda Lee
"Hello, we would like to express our sincerest gratitude to the office of Phyllis Nichols and staff, including Anita the very pleasant woman answering the phones. Susan Mills the Account Representative/Licensed Agent and Phyllis who talked to is in detail on automobile and farm insurance. They were professional in explaining all the insurance policies.

We believe State Farm is a very reputable insurance company and are happy with all the information we were given about automobile and farm insurance. We are pleased we chose State Farm/Phillis Nichols as our agent.

We feel we gained not only new agents but new friends as well.

Thank you so much for your time and expertise.

Sincerely,

Judy Harvey and Brenda Lee"
We responded:
" Judy and Brenda - Your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! "
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Lloyd Reed

August 14, 2026

5  out of  5
rating by Lloyd Reed
"Gena helped us save on our insurance premiums and it was easier than we expected. Thank you"
We responded:
"Thank you for the great feedback! We know switching insurance can feel like a big process, so we're thrilled to hear everything came together seamlessly for you and we were able to save you some money. We look forward to taking care of your home and auto needs for years to come! "
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vicki ledbetter

August 6, 2026

5  out of  5
rating by vicki ledbetter
"Phyllis was great-answered all of our questions!"
We responded:
"Thank you, Vicki, for the great review! Thank you for trusting us with your insurance needs!"
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Sally Hakenewerth

July 29, 2026

5  out of  5
rating by Sally Hakenewerth
"Great service and friendly staff! Highly recommend! They treat you like family!"
We responded:
"Sally, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you."
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Pam Kelley

July 28, 2026

5  out of  5
rating by Pam Kelley
"We worked with Matt at Phyllis' office. He was so knowledgeable and eager to respond to our needs for a quick turnaround on a homeowners quote for a closing. We were able to secure everything we needed that same day. This agency truly cares about their customers! Thank you so much Matt!"
We responded:
"Pam, thank you for your feedback! We’re glad to hear you had a positive experience and appreciate you taking the time to share it!"
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StevenWayneJones

July 28, 2026

5  out of  5
rating by StevenWayneJones
"Matt is a high caliber, super amazing dude!! I’d hire him to take care of my insurance needs any day of the week. He is great at communicating and very responsive. His professional and respectful interactions make him one of the best in the field. Hire Matt if you want excellent service."
We responded:
"Steven: Thank you for taking the time to leave a review. Matt and my entire team work very hard to make sure our customers are taken care of in a professional and respectful manner. We are lucky to have Matt as part of our team."
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Steve Hencey

July 20, 2026

5  out of  5
rating by Steve Hencey
"Always great service and a friendly attitude. I always know I will get an answer even if it is a complex issue!"
We responded:
"Steve: We appreciate you taking the time to leave a review. My team and I work very hard to make sure our customers are taken care of. Thank you for your continued business!"